Privacy Policy

This Privacy Policy explains how J.M EMR & M.R EMR trading as Karting Solutions collects, uses, holds, protects and discloses personal information.

Karting Solutions respects your privacy and is committed to handling personal information in a clear, careful and responsible way. This policy applies when you use our website, place an order, contact us, make an enquiry, subscribe to updates, or otherwise deal with Karting Solutions.

This policy has been prepared to support the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

1. Who we are

Business name: J.M EMR & M.R EMR trading as Karting Solutions
Address: 6 Industrial Rd, Oak Flats NSW 2529
Phone: 0417 297 602
Email: info@kartingsolutions.com.au

2. What personal information we collect

The kinds of personal information we may collect and hold include:

your name;
business or organisation name, if applicable;
billing address;
delivery address;
email address;
phone number;
order details and purchase history;
product enquiries, support requests and correspondence with us;
customer account details, if you create an account on our website;
payment-related information processed through payment service providers;
delivery, pickup, returns and warranty information;
website usage information, including pages visited, browser type, device type, referral source and approximate location data;
cookie, analytics, advertising and similar tracking information.

We generally do not seek to collect sensitive information unless it is necessary for a specific purpose and we are permitted to do so by law.

3. How we collect personal information

We may collect personal information directly from you when you:

place an order through our website;
create or use a customer account;
contact us by phone, email, website form, social media or in person;
ask us about product availability, compatibility, fitment or technical support;
subscribe to newsletters, updates, offers or product notifications;
request a return, exchange, refund, warranty assessment or other support;
interact with our website, advertising, analytics or tracking tools;
deal with us at our premises, at events, or through another business channel.

We may also collect information from third parties where it is reasonably necessary for our business activities. This may include payment providers, delivery providers, ecommerce platforms, fraud prevention services, marketing platforms, analytics providers, suppliers, manufacturers or other service providers.

4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes that are reasonably necessary for our business activities, including to:

process, confirm and fulfil orders;
arrange delivery, pickup, returns, refunds, exchanges and warranty support;
respond to enquiries and provide customer service;
provide product availability, compatibility, fitment and technical support;
manage customer accounts;
process payments and reduce payment fraud or misuse;
send order confirmations, delivery updates and service messages;
send marketing communications where permitted by law;
manage stock, suppliers, product information and customer demand;
improve our website, product range, services and customer experience;
operate analytics, reporting, advertising and website performance tools;
protect our business, website, customers and systems from fraud, misuse, unauthorised access or security risks;
meet legal, accounting, tax, record-keeping, regulatory and insurance obligations;
handle complaints, disputes, legal claims or regulatory matters.

5. Cookies, analytics and website tracking

Our website may use cookies, pixels, tags, analytics tools and similar technologies. These tools help our website function, remember preferences, understand website performance, improve customer experience and support advertising or marketing activity.

These tools may collect information such as browser type, device type, IP address, pages visited, time on site, referral source, approximate location and interactions with website content.

You can usually adjust cookie settings through your browser. If you disable cookies, some website features may not work as intended.

6. Marketing communications

We may use your contact details to send you information about products, services, offers, product availability, events or updates where permitted by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in the message, where available, or by contacting us at info@kartingsolutions.com.au.

7. Who we may disclose personal information to

We may disclose personal information to third parties where reasonably necessary for our business operations, including:

payment processors and payment service providers;
shipping, courier, freight and logistics providers;
website, ecommerce, hosting, analytics, security and IT service providers;
email, marketing, advertising and customer communication providers;
suppliers, manufacturers or distributors where needed for product support, warranty, compatibility or fulfilment;
professional advisers, including accountants, lawyers, insurers and business advisers;
government bodies, regulators, courts, tribunals or law enforcement where required or authorised by law;
other parties where you have consented or where disclosure is otherwise permitted by law.

We do not sell personal information.

8. Overseas disclosure

Some of the service providers we use may store, process or access information outside Australia. This may include ecommerce platforms, website hosting providers, cloud services, analytics services, payment providers, marketing platforms, security services or support providers.

Where we disclose personal information to overseas service providers, we take reasonable steps to use reputable providers and to protect personal information in accordance with applicable privacy requirements.

9. Payment information

Payments made through our website are processed by third-party payment providers. Karting Solutions does not intentionally store full credit card details on our website systems.

Payment information is handled by the relevant payment provider in accordance with its own security and privacy practices.

10. How we hold and protect personal information

We may hold personal information in electronic systems, ecommerce systems, customer service systems, accounting systems, email systems, business records and secure service-provider platforms.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, secure systems, password protection, reputable service providers, staff access limitations, operational safeguards and system security measures.

No method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

11. Data breaches

If we become aware of a data breach involving personal information, we will assess the situation and take reasonable steps to contain, investigate and respond to the breach.

Where the Privacy Act 1988 (Cth) requires notification of an eligible data breach, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

12. Access to your personal information

You may request access to personal information we hold about you. To make a request, please contact us using the details in this policy.

We may need to verify your identity before responding. In some cases, we may refuse access where permitted by law, including where providing access would unreasonably affect the privacy of others, prejudice legal matters, reveal commercially sensitive information, or otherwise be unlawful or inappropriate.

13. Correction of personal information

If you believe personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may ask us to correct it.

We will take reasonable steps to correct personal information where appropriate.

14. Anonymity and pseudonymity

Where practical, you may deal with us anonymously or using a pseudonym. However, this may not be possible where we need your details to process an order, arrange delivery, provide support, manage an account, respond to an enquiry, meet legal obligations or perform another business function.

15. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first so we can review and respond to the issue.

Please include enough detail for us to understand the issue and contact you about it.

We will take privacy complaints seriously and aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

16. Third-party websites and services

Our website may contain links to third-party websites, including manufacturers, suppliers, payment providers, social media platforms, videos, documents, product resources or other external services.

We are not responsible for the privacy practices, security or content of third-party websites or services. You should review the privacy policies of those third parties before providing personal information to them.

17. Children’s privacy

Our website is intended for general retail and business use. We do not knowingly seek to collect personal information from children without appropriate consent. If you believe a child has provided us with personal information without appropriate consent, please contact us.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page.

The date below shows when this policy was last updated.

19. Contact us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or want to make a privacy complaint, please contact us:

J.M EMR & M.R EMR trading as Karting Solutions
6 Industrial Rd
Oak Flats NSW 2529
Phone: 0417 297 602
Email: info@kartingsolutions.com.au

Last updated: 16 June 2026